STUDIO POLICIES
At CFYC, we strive to provide our students and community with not only exceptional teaching and instruction but high standards in customer service.
Please review our Studio Policies in full below.
SCHEDULING POLICIES
If a student reserves a space in class using our online scheduler, their space will be held until 5 minutes before class begins. Classes must be cancelled within 4 hours of the class start time or will incur a $10 late charge. If you fail to early cancel or do not show up for your scheduled class time, the class pass will be forfeited and your account will be charged a $20 no show fee.
ACCOUNTING POLICIES
Payment is due at the time service is rendered. All packages are nonrefundable, nontransferable, and cannot be shared. We do not offer refunds for classes taken or partially taken. If you have questions related to your account, please email accounts@charlottefamilyyoga.com.
MONTHLY AUTO PAYMENT / MEMBERSHIPS
The membership monthly auto-draft payment will draft from your credit card each month on the date you purchased your membership.
A $150 early cancellation fee will be applied to memberships cancelled before a 6 month period. A $50/mo suspension fee can be applied if needed, but you will still be required to meet the 6 month minimum. Suspension or cancellation of membership requires a 30 day notice. If you need to cancel or suspend, please email your request to accounts@charlottefamilyyoga.com.
EXPIRATION
Our Class Passes expire according to the following schedule:
New Student Special – 14 Days from purchase
5 Class Pass – 2 months from purchase
10 Class Pass – 4 months from purchase
20 Class Pass - 6 months from purchase
NEW STUDENT SPECIAL
New Student Special begins on the date of your first visit and is valid for 14 days. This special applies only to first-time visitors only.
FREEZING OR TRANSFERRING PACKAGES
We do not extend “freezes," extensions, or transfers for packages.
WORKSHOPS
In order to be considered for a refund, students must provide seven (7) days prior notification to cancel attendance for a workshop. If the workshop is not sold out, a credit will issued to your CFYC account. CFYC cannot issue refunds or credits for workshops conducted by Guest Teachers.
TEACHER TRAINING TUITION
If you choose to leave our teacher training program, no refunds or credits are available.
CANCELLATIONS
CFYC reserves the right to cancel or change the date of a class, workshop, or retreat at any time. We will do our very best to notify all students by email, social media, and online scheduler. Students will be refunded for workshops cancelled by CFYC. Students may request a refund to their payment method or have funds applied to their account.
INCLEMENT WEATHER CANCELLATIONS
On some occasions it becomes necessary to close the studio due to inclement weather. Please consult the website, social media, and online scheduler for weather cancellations.
YOUNG STUDENT POLICY
Our classes are designed for students 16 years of age or older. If you would like to bring your child to a regular yoga class with you, he/she must be at least 14 years old.
STUDIO MAXIMUM CAPACITY POLICY
CFYC is designed to be a neighborhood studio. Because of this, there is a limit to how many bodies can comfortably fit per class. Once the classroom limit is reached, we begin a waiting list. Registering online in advance of class start time is required to save a spot in class.
LOST ITEMS POLICY
CFYC will not be responsible for lost or stolen items under any circumstances.
CELL PHONES
CFYC does not allow cell phones in the yoga room.
CLASS CLOSE TIME
Charlotte Family Yoga Center enforces a strict Late Arrival Policy. If you are late for a class, workshop, or series, you will lose your spot and will incur a Late Cancel Charge and/or forfeit a class or workshop. No entry into a class or workshop is allowed after class starts. CFYC does not guarantee entry to class after start time.
KIDS YOGA
Parents must follow the check in process for Kids Yoga. Each child must have a profile and waiver on file. The ages for Kids Yoga varies with each event/series. Please check the website event for details. Children must be potty trained. If a child has a fever, rash, diarrhea, yellow or green mucus your child will not be allowed to participate in Kids Yoga.
Sick Policy
If you have a fever, rash, diarrhea, yellow or green mucus, hacking cough or feel the need to “sweat it out”, please be kind and stay home! We strive to keep our studio clean and appreciate our student’s being compassionate and keeping their germs at home!
RELEASE OF LIABILITY FORM
A Liability Waiver must be filled out before taking class.
CHECKS & AUTO DRAFT PAYMENTS
All returned monies are subject to a $25 fee.
RETAIL SALES
All retail sales are final.
ADDITIONAL QUESTIONS?
Please email us at info@charlottefamilyyoga.com.
Thank you for helping us create an amazing experience !